top of page
Phone : +82-10-7435-7483 E-mail : info@jmcderma.com
-
Q1: What is JMC Derma Korea's core business?JMC Derma Korea is a specialized medical aesthetic distribution company that focuses on providing premium dermatological solutions. Our product range includes botulinum toxin, advanced fillers, skin boosters, and cutting-edge medical devices.
-
Q2: How long has JMC Derma Korea been in business?JMC Derma Korea has been committed to excellence in the aesthetic industry since its establishment, 2019, continuously evolving to meet the needs of beauty professionals and their clients.
-
Q3: What types of products does JMC Derma Korea specialize in?We specialize in a diverse range of high-quality aesthetic products, including botulinum toxin, dermal fillers, skin boosters, and advanced medical devices, ensuring a comprehensive offering for our clients.
-
Q4: Who are your primary customers?Our primary customers include licensed medical professionals, aesthetic clinics, and distributors looking for reliable and effective aesthetic solutions.
-
Q5: What sets JMC Derma Korea apart from competitors?JMC Derma Korea stands out due to our commitment to innovation, rigorous quality control, and a curated selection of products from trusted partners. We prioritize customer satisfaction and support through comprehensive training and resources.
-
Q6: How does JMC Derma Korea ensure product quality?We maintain strict quality control measures throughout our supply chain. Our products are developed in compliance with international standards, ensuring safety and efficacy for our clients.
-
Q7: Does JMC Derma Korea engage in research and development?Yes, we invest in research and development to continuously improve our product offerings and stay at the forefront of advancements in the aesthetic industry.
-
Q8: What is your approach to customer service?Our approach to customer service is centered around responsiveness and support. We provide dedicated assistance to our clients before, during, and after their purchases to ensure a positive experience.
-
Q1: What product brands do you offer?We offer two exclusive brands: Ve Age and Mesovera, along with a selection of products from reputable international manufacturers.
-
Q2: Are your products medically certified?Yes, all our products undergo rigorous testing and comply with international medical device regulations to ensure safety and efficacy.
-
Q3: How do you select the products for distribution?We carefully curate our product selection, partnering with leading manufacturers to ensure we offer only the highest quality and most effective aesthetic solutions to our customers.
-
Q4: Are the distributed products medically certified?Yes, all products we distribute undergo rigorous quality control and comply with international medical device regulations to ensure safety and efficacy.
-
Q5: Can you provide information on the origin of your distributed products?We source our products from various reputable international manufacturers. Specific origin information for each product is available upon request.
-
Q6: Do you offer training for the products you distribute?Yes, we provide comprehensive training resources and support for practitioners to ensure they can effectively use all the products we distribute.
-
Q7: How often do you update your product catalog?We regularly update our catalog to include the latest innovations in aesthetic medicine from our distribution partners.
-
Q8: Can customers request specific products that aren't currently in your catalog?We're always open to customer feedback and requests. If there's high demand for a specific product, we'll consider adding it to our distribution list.
-
Q1: What are your business hours?Our business hours are Monday through Friday from 9 AM to 6 PM KST. We are closed on weekends and public holidays.
-
Q2: How can I contact JMC Derma Korea?You can reach us via phone at +82 10 7435 7483 or email us at info@jmcderma.com for any inquiries.
-
Q3: What payment methods do you accept?We accept various payment methods including major credit cards, PayPal, and bank transfers for your convenience.
-
Q4: How long does it take to process an order?Order processing typically takes 1-3 business days before shipping, depending on product availability.
-
Q5: Can I modify or cancel my order after it has been placed?If you need to modify or cancel your order, please contact us as soon as possible. Once an order is processed for shipping, changes may not be possible.
-
Q6: Do you offer bulk purchasing options?Yes, we provide bulk purchasing options for qualified businesses; please contact our sales team for more information.
-
Q7: Is there an account management system for customers?Yes, we offer account management services for our clients to facilitate easy ordering and tracking of purchases.
-
Q8: How do I become a distributor for JMC Derma Korea?Interested parties can reach out to us via email or WhatsApp to discuss potential distribution opportunities.
-
Q1: What is your data protection policy?We adhere strictly to data protection regulations and ensure that all personal information is securely managed and protected.
-
Q2: How do you collect personal information from customers?We collect personal information through online orders, inquiries, and subscriptions to our newsletter with customer consent.
-
Q3: How is my personal information used?Your personal information is used solely for processing orders and communicating with you regarding your purchases or inquiries.
-
Q4: Is my data shared with third parties?No, we do not share your personal data with third parties without your explicit consent unless required by law.
-
Q5: What security measures do you have in place for data protection?We implement robust security measures including encryption and secure servers to protect customer data from unauthorized access.
-
Q6: Can I request access to my personal information held by JMC Derma Korea?Yes, customers have the right to request access to their personal information at any time. Please contact us for assistance.
-
Q7: How long do you retain customer data?We retain customer data only as long as necessary for fulfilling orders or as required by law.
-
Q8: What rights do I have regarding my personal information?Customers have rights regarding their personal information including access, correction, deletion requests, and withdrawal of consent.
-
Q1: What is the purchasing process like at JMC Derma Korea?Customers can place orders directly through our official website by selecting desired products and completing the checkout process.
-
Q2: Are there minimum order quantities required for purchases?There may be minimum order quantities depending on the product; please check individual product details or contact us for specifics.
-
Q3: Do you offer discounts or promotions on bulk orders?Yes, we offer discounts on bulk orders. Please reach out to our sales team for more details.
-
Q4: How can I confirm my order after purchase?After placing an order, you will receive a confirmation email detailing your purchase along with an order number.
-
Q5: What should I do if I forget my password on the website?If you forget your password, you can use the "Forgot Password" link on the login page to reset it.
-
Q6: Can I change my shipping address after placing an order?If you need to change your shipping address after placing an order, please contact us immediately. Changes may not be possible once processing begins.
-
Q7: What types of invoices do you provide for orders?We provide detailed invoices that include itemized lists of purchased products along with pricing and shipping details.
-
Q8: Is there a warranty or guarantee on your products?Yes, we stand behind the quality of our products. If there are any issues upon receipt related to defects or discrepancies, please contact us within 7 days.
-
Q1: What kind of technical support does JMC Derma Korea provide?We offer comprehensive technical support including product training sessions and troubleshooting assistance.
-
Q2: How can I reach technical support if I have questions about a product?You can reach our technical support team via email or phone during business hours for prompt assistance.
-
Q3: Are there training resources available online for practitioners using your products?Yes, we provide online training resources including manuals and video tutorials accessible through our website.
-
Q4: What should I do if I encounter a problem while using one of your products?If you encounter any issues while using our products, please contact our technical support team immediately for guidance.
-
Q5: Do you offer live demonstrations or workshops on product usage?Yes, we conduct live demonstrations and workshops periodically; details will be provided on our website or through newsletters.
-
Q6: Can I request personalized training sessions for my clinic staff?Yes, personalized training sessions can be arranged upon request; please contact us for more information.
-
Q7: Is there a FAQ section specifically for technical issues on your website?Yes, we have a dedicated FAQ section addressing common technical issues related to our products available on our website.
-
Q8: Do you provide ongoing support after initial training sessions are completed?Absolutely! We offer ongoing support even after initial training sessions to ensure practitioners feel confident using our products.
bottom of page